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Rent in advance

Your tenancy agreement with NCHA states that you must pay rent to NCHA in advance.

There are a number of ways that you may pay your rent to us – every week, every two weeks, every four weeks or every month.

Please note: If you are a home owner, a resident in an almshouse, or a tenant on a 6 months Assured Shorthold Tenancy who has paid a deposit, this policy/ section may not apply to you.

However you pay your rent, your rent account should be in kept in advance by the same amount, for example if you pay your rent every two weeks, your rent account should be two weeks in credit.

If you receive Housing Benefit, you still need to make sure your rent is paid in advance – please contact us to discuss arrangements. You can pay a number of instalments to help get your rent account up to date. Email or telephone 0800 013 8555 and our staff will help you.

Information leaflet: Benefit changes - Paying your rent in advance

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Create a My NCHA account today, and you'll be able to pay your rent and access your account details online whenever you need to. Visit

Benefits: things are changing

With all the changes being made to benefits – the Bedroom Tax, Benefit Cap, and Universal credit (all of which apply to people of working age only) – we’re aware that many people are facing reductions in the amount of money they have, and could struggle to pay their rent.

Universal Credit is a new benefit that has started to replace six existing benefits with a single monthly payment for people who are out of work or on a low income. Universal Credit will eventually replace Income-based Jobseeker’s Allowance, Income-related Employment and Support Allowance, Income Support, Working Tax Credit, Child Tax Credit and Housing Benefit.

People who receive Universal Credit will have it paid directly to them, and will then have to use it to pay their rent and other bills. This is a big change and it’s important that both NCHA and its tenants are prepared. You need to keep paying your rent on time because you could be evicted if you don’t.

For more information about paying your rent in advance or to speak to a member of staff, please contact us on 0800 013 8555 or email