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Mutual exchanges

Please note: If you are a home owner, a resident in an almshouse, or a tenant on a 6 months Assured Shorthold Tenancy who has paid a deposit, this policy section may not apply to you.

What is a mutual exchange?

A mutual exchange happens when tenants of Registered Social Landlords (such as NCHA) swap properties.   NCHA's tenants may apply to swap properties with tenants of other housing associations or councils.  All tenants need their landlords consent to do a mutual exchange and we can refuse or give conditional consent to an exchange under Schedule 3 Section 92 Housing Act 1985 –

Common examples of refusal/conditional consent include: 

  • You have rent arrears
  • You have a Starter Tenancy
  • You are under a notice of seeking possession
  • You have a Court Order against you for breach of tenancy
  • You would be significantly under occupying/overcrowding the proposed property
  • You have damaged your property and need to undertake repairs
  • Your property is designed for people with special needs and or has been adapted to meet the needs of people with a disabilities. 

In the first instance, if you have found someone who you wish to exchange with, please call ours offices on the numbers detailed below or fill in this application form.

What is HomeSwapper and what does it do for tenants?

NCHA is part of the HomeSwapper scheme. We pay for all tenants to register for this service.

HomeSwapper is a web based mutual exchange system that helps tenants to find a mutual exchange from a wide choice of properties advertised by other tenants looking to exchange. It’s the mutual exchange equivalent of an estate agency website and includes a map showing the property location and photos where these are available.

HomeSwapper is a national service that can help tenants to move to different parts of the country and local authority areas.

More than 130 landlords are members of HomeSwapper providing the service free of charge to their tenants, with thousands more tenants joining as individuals. HomeSwapper is free for NCHA tenants.

How does HomeSwapper work?

HomeSwapper provides powerful and effective matching for swaps. HomeSwapper has an easy to use search and matching functions to help tenants looking for the right exchange. Tenants register with the scheme entering details of their own property and the type, size and location of the property they are looking for. Every night, the HomeSwapper system searches through the database of registered tenants to find suitable swaps with tenants alerted of new matches by email or text message.

Tenants then receive notification of potential swaps through email and text messages. Details of registered tenants are only available to other people who have registered with the system. NCHA has to approve tenants being registered on the HomeSwapper system and can refuse if there are breaches of tenancy.

Support for vulnerable applicants

NCHA staff will register tenants without internet access with HomeSwapper and notify them of potential swaps for at least the first 6 months they are registered on the system.

How to register with HomeSwapper

Register with the HomeSwapper website:
Or telephone your regional housing office on 0800 0138 555 to arrange an appointment with housing staff to register with the scheme. Our staff will be able to advise you on how to register, and how to make the most of your advert.

Alternative mutual exchange systems

Our tenants may also register with other mutual exchange schemes in their local area. Some local authorities also host Facebook pages to assist tenants in finding a swap.
Once you have found a tenant you want to swap with, it is vital that you seek approval from NCHA. You should do this by completing the mutual exchange form and sending/emailing it to your local NCHA housing office at the address below: 

Contact your local office for a mutual exchange application form.

Nottingham Office
12/14 Pelham Road
Sherwood Rise
0800 0138555
0115 8443150
Ollerton Office
3 Forest Court, Forest Road
New Ollerton
NG22 9PL
0800 0138555
0115 8443150
Leicester Office/ Northampton Office

0800 0138555
0115 8443150