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Ending your tenancy

Please note: If you are a home owner, a resident in an almshouse, or a tenant on a 6 months Assured Shorthold Tenancy who has paid a deposit, this policy/ section may not apply to you.

If you wish to end your tenancy you must give NCHA at least 4 weeks notice in writing, remove all your belongings at the end of the tenancy and return the keys to NCHA’s office. If you leave behind any belongings after you have returned your keys to us, or once your tenancy has ended, you will be recharged the costs of removal and disposal of all items.

You will also be recharged for any damage that is discovered at the property after you have left.

The chance to earn £120!

If you are about to end your tenancy with us*, here's how to be HOUSE PROUD and earn yourself £120 into the bargain..

Step 1: When you contact us to give 4 weeks notice, let us arrange a home visit by a Technical Officer and Lettings Officer to assess your property in the first two weeks of your notice period - this will earn you a £20 Argos voucher. You will also need to give us a forwarding address.

Step 2: Make sure that your rent account is clear and have no other outstanding charges to NCHA.

Step 3: When you leave the property, ensure that all rubbish and personal items have been removed or correctly disposed of, from both inside (including cellars and lofts), and outside (including any NCHA outbuildings). Also, ensure that any damage that has been caused by your household or your visitors has been suitably rectified. This will earn you a £100 cheque from NCHA.

Tenants that follow steps 2 and 3 detailed above will qualify for the £100 payment.

Be HOUSE PROUD and help us to help you.

For further details contact your local office on 0800 013 8555 / 0115 844 3150
* n.b. Not applicable to tenants who are transferring to other NCHA properties