Nottingham Community Housing Association (NCHA) is one of the largest locally-based housing groups in the East Midlands, managing over 9,200 homes and housing more than 20,000 tenants in Nottinghamshire, Derbyshire, Lincolnshire, Leicestershire, Northamptonshire and Rutland.
We employ over 1,000 members of staff, and have a commitment to training and apprenticeships. Our annual turnover is £69.2 million, and our properties are worth over £500 million. In 2013, NCHA celebrated its 40th anniversary, so we’ve been going for 44 years and are still going strong.
We provide care and support across the East Midlands, with 734,000 hours of care provided in 2015/2016 for the most vulnerable people in society. Our work covers mental health, learning disabilities, domestic violence, Asian elders, vulnerable young people, homelessness, teenage parents and older persons, whether they need a place to live or support in their own homes.
We’ve been developing new homes since 1973, and are working in partnership with 15 local authorities to build new affordable homes that meet local needs. This includes homes for sale, rent (at affordable rents, as well as market and intermediate levels), shared ownership, and ‘try before you buy’ schemes.
Our Framework Delivery Agreements with the Homes and Communities Agency (HCA), for the years 2015-18 are to develop over 500 new homes through the Affordable Homes programme.
We are a lead member of the Blue Skies Consortium, a group of 16 housing associations, and an investment partner directly with the HCA outside of the consortium for other programmes and initiatives.
We conduct regular surveys with our tenants: 91% of them are satisfied with the service we provide [STAR survey 2015]. This puts us in the top quartile of housing associations for customer satisfaction. We are accredited by the Tenant Participation Advisory Service (TPAS).