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About us
Gas servicing
Tenant responsibilities
Tenant improvements and adaptations
Resident involvement
DMS electrical accreditation
Asbestos removal
Electrical Safety First

About us

NCHA Property Services provide a comprehensive repair service for tenants and ensure that the association's housing stock is kept in good condition.

People living in our properties are able to report a repair 24 hours a day, seven days a week. During office hours, our frontline staff take the calls and arrange for contractors to do the work. In the evenings and over the weekend and public holidays, emergency calls are taken by an out of hours service and, if necessary, they will arrange assistance.

If you would like to contact us, please:

Watch this short film to help answer your questions.


Gas Servicing

Gas Regulation 36 3(a), as ordered by the Health and Safety Executive (Gas Safety, Installation and Use Regulations 1998), places a legal obligation upon landlords to carry out safety checks to all gas appliances at least once in every 12 month period. You will receive a letter from us notifying you when the service is due. We will try our best to arrange an appointment that is convenient to you and, in exceptional circumstances, will offer an out of working hours service.

NCHA continue to look for improved efficiencies and performance of the work the DMS Gas Team carry out and during 2017/18 you may receive your gas service appointment earlier that usual, this is to improve our service to you in providing a more area based comprehensive service plan.

For more information, please refer to our Gas Appliance Servicing Information Sheet or consult the Gas Appliance Information Leaflet from the Health and Safety Executive (HSE).

Further advice and information on error codes can be found on the Glow-worm and Baxi Boilers website: 

Tenant Responsibilities

Please click here to view NCHA tenants' responsibilities in looking after their home.

Tenant Improvements and Adaptations

NCHA will not normally object to tenants undertaking improvements to their homes. We will only refuse permission if the work would cause us expense, make it difficult to let in the future or give rise to complaints from other tenants. However, in all cases tenants should have our written permission to carry out the works before starting. If an adaptation is required due to disability or infirmity, you should contact your Estate Officer

Resident Involvement

We like to keep our tenants informed about what we do and there are a variety of ways in which tenants can get involved with our work. Please click here to find out the ways that you can get involved.

DMS Electrical Accreditation

NCHA's DMS are an NICEIC accredited contractor. Please click here for more information on what the NICEIC do and what they offer

Asbestos Removal

To find out about our plans to remove asbestos from NCHA homes click here.

Electrical Safety First

Electricity can kill. Each year, around 70 people are killed and 350,000 seriously injured due to an electrical accident in the home. Electricity causes more than 20,000 fires a year – that’s almost half of all accidental UK house fires.

Electricity is part of our lives. We use it from the moment we wake up and throughout the day. As a result, we sometimes forget how powerful and dangerous it can be. Modern living means we are using more and more electrical appliances in the home. Just twenty years ago, the average UK home would have had a hi-fi system and one TV or video. Today, it is more likely that there are at least two TVs, a DVD player, a satellite receiver, games console, microwave, computer and more. So, the risk of electrical accidents in the home is much higher than before.

For help and advice on electrical safety in the home visit the Electrical Safety First website (link opens in new window).