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Income Team : Who to contact

Please note: If you are a home owner, a resident in an almshouse, or a tenant on a 6 months Assured Shorthold Tenancy who has paid a deposit, this policy/ section may not apply to you.

Head of Homes and Wellbeing:

Responsible for the Income Team.
Name: Location: Telephone:
Guy Stovold Nottingham 0115  844 3167

Income Manager:

Supervises the Income Team, sets and maintains their performance. Responsible for policy and procedure.
Name: Location: Telephone:
Currently vacant Nottingham

Income Officers:

Income officers deal with arrears cases and also provide advise on benefits
Name: Location: Areas They Manage: Telephone:
Charlotte Henderson Nottingham 0115 844 3112
Amy Burdett     Nottingham North Leicestershire and South Nottinghamshire 0115 844 3114
Paul Seymour Nottingham Derbyshire and Nottingham
0115 844 3134
Jordan Reap Nottingham Nottingham
0115 844 3147
Lee Price-Hood     Northampton Leicester, Kettering and Northampton
0115 844 3149
Jane Stephens Leicester Leicester
0115 844 3256
Carly Phillips Ollerton North Nottinghamshire 0115 844 3295
Sophie Howden Ollerton Nottingham city 0115 844 3295
Sarah Holmes Ollerton North Nottinghamshire and South Yorkshire 0115 844 3322

Income Assistant:

Deals with arrears cases on former tenancies.
Name: Location: Telephone:
Fiona Duckhouse Nottingham   0115 844 3107
Dawn Howell Ollerton  0115 844 3765 
Sonia Shafiq & Aisha Hussain Nottingham 0115 844 3100

Housing Benefit / Tenancy support Officer:

Deals with Housing Benefit applications and queries, also deals with HB overpayments and appeals.
Name: Location: Telephone:
Ali Blackburn Nottingham  0115 844 3109

Debt and Benefit Advice Officer:

Deals with tenant's debt problems by contacting creditors and helping tenants manage their finances.
Name: Location: Telephone:
James Tyler All areas 0115 844 3281 / 07921 483 674

Tenancy Support Officers:

Deals with providing benefit, financial and practical advice to tenants to help with their tenancies.
Name: Location: Telephone:
Wendy Buttery Northamptonshire, Leicestershire and Nottingham 0115 844 3279
Debra Hindle Nottinghamshire, Licolnshire and Derbyshire
0115 844 3299