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Income Team : Who to contact

Please note: If you are a home owner, a resident in an almshouse, or a tenant on a 6 months Assured Shorthold Tenancy who has paid a deposit, this policy/ section may not apply to you.

Assistant Director of Housing:

Responsible for the Income Team.
Name: Location: Telephone:
Peter Cowley Nottingham 0115  844 3103

Income Manager:

Supervises the Income Team, sets and maintains their performance. Responsible for policy and procedure.
Name: Location: Telephone:
Claire Wade Nottingham 0115 844 3104

Income Officers:

Income officers deal with arrears cases and also provide advise on benefits
Name: Location: Areas They Manage: Telephone:
Charlotte Henderson Nottingham Nottingham 0115 844 3112
Allison Dobson Nottingham Nottinghamshire 0115 844 3108
Dominic Caine Nottingham North Leicestershire / Nottingham 0115 844 3317
Paul Seymour Nottingham Lincolnshire / Nottingham
0115 844 3134
Jordan Reap Nottingham Nottingham
0115 844 3147
Lee Price-Hood     Northampton Leicester / Kettering / Northampton
0115 844 3149
Jane Stephens Leicester Leicester / Nottingham
0115 844 3256
Carly Phillips Ollerton Newark-on-Trent 0115 844 3295
Sophie Howden Ollerton Mansfield 0115 844 3295
Sarah Holmes Ollerton North Nottinghamshire / South Yorkshire 0115 844 3322

Income Assistant:

Deals with arrears cases on former tenancies.
Name: Location: Telephone:
Fiona Duckhouse Nottingham   0115 844 3107
Dawn Howell Ollerton  0115 844 3765 
Sonia Shafiq & Aisha Hussain Nottingham 0115 844 3100

Housing Benefit / Tenancy support Officer:

Deals with Housing Benefit applications and queries, also deals with HB overpayments and appeals.
Name: Location: Telephone:
Ali Taylor Nottingham  0115 844 3109

Debt and Benefit Advice Officer:

Deals with tenant's debt problems by contacting creditors and helping tenants manage their finances.
Name: Location: Telephone:
James Tyler Nottingham / Leicester / Ollerton 0115 844 3281 / 07921 483 674

Tenancy Support Officers:

Deals with providing benefit, financial and practical advice to tenants to help with their tenancies.
Name: Location: Telephone:
Wendy Buttery Leicester / Northampton 0115 844 3279
Debra Hindle Nottingham / Ollerton
0115 844 3299