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Income Team: Who to contact

Please note: If you're a homeowner, a resident in an almshouse, or a tenant on a 6 month Assured Shorthold Tenancy who has paid a deposit, this section may not apply to you.

Head of Homes and Wellbeing

Responsible for the Income team
Name Location Telephone
Guy Stovold Nottingham 0115  844 3167

Income Manager

Supervises the Income Team, including setting and maintaining performance, with responsibility for policy and procedure
Name Location Telephone
Zak Hussain Nottingham 0115 844 3104

Income Officers

Deal with arrears cases and also provide advice on benefits
Name Location Areas they manage Telephone
Charlotte Henderson Nottingham 0115 844 3112
Paul Newall Nottingham South Nottinghamshire / North Leicestshire  0115 844 3114
Sophie Howden Nottingham Nottingham City  0115 844 3324
Paul Seymour Nottingham Derbyshire
0115 844 3134
Jordan Reap Nottingham North Nottinghamshire and South Yorkshire
0115 844 3147
Dawn Howell  Nottingham Nottingham City (North)
0115 844 3155
Jordan Fores   Nottingham Nottingham City (South) 0115 844 3168
Jane Stephens Leicester Nottingham City and Gedling Borough
0115 844 3256
Sarah Holmes Ollerton Leicester 0115 844 3322
Carly Phillips Ollerton North Nottinghamshire 0115 844 3295
Rama Chauhan
Leicester Leicester, Kettering and Northampton
0115 844 3149

Welfare Reform Team

Help customers to claim benefits, handle arrears cases or support those struggling with low income
Name Specialist area/job title Telephone
Amy Burdett Welfare Reform Officer / UC new claims 0115 844 3169
Fiona Duckhouse Welfare Reform Assistant / Former tenancy arrears
0115 844 3107
Ali Blackburn
HB / UC liaison Officer
0115 844 3109
James Tyler Debt and Benefit Welfare Advisor 0115 844 3281 / 07921 483 674

Court admin

Assist with all matters relating to court proceedings 
Name Location Telephone
Sonia Shafiq
Nottingham  0115 844 3100
Aisha Hussain Nottingham  0115 844 3100