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Estate Management

Please note: If you are a home owner, a resident in an almshouse, or a tenant on a 6 months Assured Shorthold Tenancy who has paid a deposit, this policy/ section may not apply to you.

We are committed to maintaining the estates we manage, so they always look tidy, well cared for and are places where tenants want to live.

Working with tenants, we have developed estate service standards to inform you of what service you can expect. These services are paid for in your service charge which is reviewed on an annual basis alongside the rent. Service charge schedules detail what services are provided and how much each service costs. The standards are available upon request.

NCHA employed Scheme Managers usually carry out communal cleaning and contractors usually carry out gardening on the estates.

Examples of duties carried out by scheme managers are detailed below; 

  • The cleaning of internal communal areas in flats
  • The cleaning external communal areas, including car parks
  • Testing of fire equipment and health and safety checks in communal blocks of flats
  • Small communal repairs
  • The reporting major communal repairs
  • Litter picking
  • Liaising with tenants
  • Organising the removal of abandoned cars within five working days of being told about them.
  • The removal of graffiti within ten working days of it being reported, and the removal of offensive graffiti within 24  hours of it being reported.
  • Liaising with Housing Management staff.

Gardeners and other contractors, such as window cleaners have specifications which detail what duties they carry out when on site, for example how many times the grass is cut per year. These specifications are available on request.

Your Scheme Managers (Please select their name to be directed to their schedule identifying where they'll be and when):

Estate Managers
Name: Location: Schemes: Telephone number:
 David Boyle Central Moorgreen
0800 013 8555
Apostolos Lagos Central 
Alderney / All Saints 1 & 8 / Alvey Terrace / Berridge Road 29 / Home Grove Court / Larkdale / Lenton Boul /  Mansfield Road 210 / Palmwood Court / Raleigh St / Saxton Court / Tennyson St / Vickers St / Walter / Widdington Court / William Woodsend / Woodborough Rd / Sherwood Rise / Blenheim Cottages 
0800 013 8555
Shari Cluskey Central Arundel Street / Brunswood House / Eland / Highfield Drive Play Area /  Kingsfield Court / Mayfield Road / McCraken Close / Millers Court / Olympian Way / Rutland Gate / St Pauls / Waldeck Road / Watcombe Circus / Wellington Square / Wolsey Avenue / Ward Close Play Area / Hyson Close / Broomy Drive / 0800 013 8555
Brent Gask  Central  Barton Green / Colwick Road / Garnet House / George Green Court / George Rd / Harold Court / Hollins Court / Holme Road / Kingsley Road / Loughborough Rd / Maycliffe Hall / Meadow Road / Melton Road / New Windmill Court / North Rd / Plantagenet Street / Park Street / Radford Boulevard /  Sneinton Hermitage / Walker Street / York Chambers / Hutton Street  0800 013 8555
Mick Westwick  North All Saints / Babthorpe / Baker Close / Beehive street / Belle Vue Lane / Birch Court / Blackburn View / Blake Street / Brake View / Chestnut Close / Clarkswood Close / Claylands Avenue / Claylands Lane / Dove Close / Edinburgh Road / Frederick Street / Hazel House / Humpries Gardens / Mansfield Road / Markham Close / Maun House / Meadow Close / Ollerton Office / Park House / Pavillion Close / Rufford Court / Silver Court / Bescketts Field / Stanwick Court / The Crescent / Walker Close / Whinney Lane / Whitewater Close / Whitewater Flats / Wright Wilson Street Wright Wilson Court / Morel Close / Moon Crescent 0800 013 8555
Wayne Kirk North  Apple Tree Close & Walnut Tree Mews / Asman Court / Bailey Road / Barnby Gate / Castle View Court /College Close / Lovers Lane & Summers Road / Millennium Court / Parkinson Court / Parliament Walk / Pembridge Court / Play Area Mather Road/ Railway Court / Staton Court / Stephenson House / Stukeley Court / Trentside / Hatchetts Lane/ Cromwell Mews/ Old School Lane  0800 013 8555
Trevor Stevenson North  Croft Close / Furlong Way / Glangarry Way / Jubilee Court / Leonard Audus House / Maltkiln Close & Bramling Way / Marcus Close / Maximus Road / Medway/Calder Close / Navigation Wharf / Sharpes Warehouse / Station Road /Stepheson Close /  Linley Close / Newark Castle Station Estate / Stephenson CRC/ Chapel Lane 0800 013 8555
Carlos Burman   South   BUSM / Butterfield / Conkers Close / Fabric Building / Fosse Close / Garratt Square / Omaha Drive / Southfield Road / Two Steeples Square / Holland Road 0800 013 8555
Kim Toms South Craneworks Close/ Holloway/ Melton Road/ Alleyne Close/ Midland Court and Gordon Road/ Craneworks/ Ashby Road/ Hamilton Circle/ Snape Road/ Trafalgar Close/ Wharncliffe Road/ William Lyon Court/ Racecourse Mews/ Pritchard Drive/ Astill Lodge Road 0800 013 8555
Mark Clugston  South  Balfour Close / Beech Road / Bittern Close / College Close / Crescent West / Farrier House / Graffham Drive / Hillary Close / Lacey Court / Saddler House / Shoemaker Court / Willow House 0800 013 8555
Ivan Brand South  The Stylo / West Cotton Close / West Cotton Close / St Leonards / Timken Way South/ Betjeman Court 0800 013 8555
Julia McBride  South The Pinnacle  0800 013 8555
Stephen Jones  South   Burgess Road / Churchfield Close / Lyttleton Road / Shankley Way / East Midlands Housing Association  0800 013 8555 
                 
Your Scheme Manager will plan to visit the designated schemes on the days specified in the link on each Scheme Manager name. However, we aim to provide a flexible service which can efficiently deal with emergency situations and keep costs to a minimum. There will, therefore, be occasions when the Scheme managers make changes to their working programme.