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Reporting anti-social behaviour, hate incidents, hate crime and domestic abuse to NCHA

If you are in immediate danger, please call the police directly on 999

If you need to report anti-social behaviour, hate incidents, hate crime (which is defined as hostility or prejudice based on disability, race, religion, transgender identity or sexual orientation) or domestic abuse / violence, please contact your nearest regional housing office on 0800 013 8555 or 0115 844 3150, or complete an enquiry form.

Our opening times are listed here.

To report incidents outside of office hours:

  • If the incident requires immediate attendance from the police, please contact them directly.
  • Outside of office hours you can log an incident with us by telephoning NCHA's out of hours team on 0800 013 2653. They will take a message and a member of staff will call you back within one working day.
You can find out more about how we deal with ASB in our Anti Social Behaviour (ASB) and Neighbourhood Disputes booklet.

Who should I contact to report?

If a crime is in progress, when there is danger to life or when violence is being used or threatened call 999.

There are many other types of Anti Social Behaviour (ASB) which, while not requiring an immediate police presence, definitely need taking seriously and need sorting out.We all want ASB problems to be resolved as quickly as possible. This page will help make sure you get to talk to the right people about the problem. Below is a list of common ASB issues and who to contact. Click on the links to find out how to contact the right organisation. NCHA has three priority categories depending on how urgently a response is needed.

Category A complaints include:

  • Growing and dealing drugs 
  • Hate incidents or hate crimes (which is defined as hostility or prejudice based on disability, race, religion, transgender identity or sexual orientation)
  • Violence
  • Domestic violence 
  • Children at risk
Reporting:
  • If you are in immediate danger, call the police on 999
  • To report a crime that does not require an emergency response, call the police on 101
  • Report to NCHA

The maximum time for a first response from NCHA, to a Category A case is 3 working days.

All hate crimes are classed as Category A and will be responded to within one working day rather than the three days for other Category A cases.  

Category B complaints include:

  • Instances of persistent noise nuisance 
  • Neighbour disputes 
  • Intimidating behaviour 
  • Children creating a nuisance 
Reporting:
  • If you are in immediate danger, call the police on 999
  • To report a crime that does not require an emergency response, call the police on 101
  • Report to NCHA
The maximum time for a first response to a Category B case is 7 working days.


Category C complaints include:

The maximum time for a first response to a Category C case is 10 working days.  
There are two main contact numbers for the Police.

999 is for emergencies where you need assistance immediately. For instance, if a crime is currently in progress, there is danger to life or violence is currently being used or threatened.

101 is for non-emergencies, for example - your property has been broken in to (but the burglar is no longer there), property damage and nuisance behaviour.

http://www.police.uk/101 gives more details about what this number is and who will answer your call.
If you are in immediate danger, phone the police on 999.

If you are an NCHA tenant, phone your Estate Officer, who will be able to give you advice on your housing situation. There are a range of options from making your current home more secure, to helping you find a new place to live.

Please contact our domestic abuse page for further information

The Environmental Health Department of your Local Authority deals with a wide range of issues including: rubbish dumped in public areas, noise nuisance, pest control and stray dogs.

You can find the contact details for your Local Authority through the Direct Gov website. Then ring their main number and ask for Environmental Health, or use their website to find information about their Enviornmetnal Health department and its services.
Hate crime is where a person or persons are targeted because of their association with someone who is or is perceived to be different because of their:
  • Race, colour, ethnic origin, nationality or national origin
  • Religion
  • Gender identify
  • Sexual orientation
  • Marital or civil partnership status
  • Disability

At NCHA we will treat incidents which may or may not be criminal offences in line with our Hate procedures.

Incidents of Hate Crime can take many forms:
  • Violence or threats of violence towards any person
  • Abusive or insulting words or behaviour
  • Damage or threats of damage to property and belongings
  • Writing threatening, abusive or insulting graffiti
  • Internet Hate Crime – The content of a website and social media like Twitter or Facebook can also be illegal when it threatens or harasses a person or a group of people. If this is posted because of hostility based on race, religion, sexual orientation, disability or gender identity then it is considered to be hate crime. Illegal material could be:
  • Words, pictures, videos, and even music and could include messages calling for racial or religious violence
  • Web pages with pictures, videos or descriptions that glorify violence against anyone due to their race, religion, disability, sexual orientation or because they are transgender
  • Chat forums where people ask other people to commit hate crime

Reporting Hate Crime

If you are in immediate danger, phone the police on 999

If you are an NCHA tenant, please phone your Estate Officer, for help and support.

Within 24 hours of us receiving your call, we will contact you to arrange a home visit or at a safe location of your choice.

If your home has been damaged we will attend to emergency repairs and offensive graffiti within 24 hours. If your home requires an inspection we will arrange for a Maintenance Surveyor to inspect within 24 hours and they will ensure that any necessary repairs our carried out urgently.

Unfortunately, sometimes, relations with neighbours become strained or break down completely. This can be due to a one-off incident, a series of incidents, or for no reason at all.

NCHA can help. If you have a problem with a neighbour and are unable to approach them to resolve it, are afraid to, or think it would be not be a good idea then contact NCHA or your Estate Officer directly.

One solution that sometimes works is mediation. A third party works between you and your neighbour to try and work towards a solution you are both happy with. This approach can take the pressure off trying to speak to a neighbour directly and can lead to both sides being able to live peacefully again. Ask your Estate Officer if you think mediation could help.

You can find more information on this subject in our Resolving Neighbour Disputes booklet.

One off incident of loud noise at an NCHA property (e.g. a party, argument, use of tools or machines) 

  • If the nuisance is unreasonable and the situation appears to be out of hand, call the police on 101 who (if they have the resources available) may respond with a visit to the property and advise tenants about noise nuisance. They will also record the incident.
  • Report to NCHA
One off incident of loud noise at a property that is not owned or managed by NCHA
  • If the nuisance is unreasonable and the situation appears to be out of hand, call the police on 101
Repeated noise nuisance happening in an NCHA property (e.g. use of tools and machines, dogs barking, cars being used in an unreasonable way, shouting and raised voices)
Repeated noise nuisance at a property that is not owned or managed by NCHA
  • Report to the police on 101

You can find the contact details for your Local Council through the Direct Gov website.

You will need to speak to Childrens and Young People's Services if the issue is about suspected abuse of a child. You will need to speak to Adult Social Services if you are concerned about abuse of an older person..
Mistreatment or cruelty to animals

If you have seen an animal being mistreated or abused, report it to the RSPCA. You can phone their 24 hour number 0300 1234 999. Please read the RSPCA's checklist of questions they will ask you.

If the owner is an NCHA tenant then please also contact NCHA to let us know.


Dangerous animals

Under the Dangerous Dogs Act 1991 there are four types of dog which it is illegal to own in Britain; these are the Pit Bull Terrier, the Japanese tosa, the Dogo Argentino and the Fila Brasileiro.  If you suspect a dog is illegal please contact the Dog Warden at your Local Authority. If the dog is also in an NCHA property, please let us know.

NCHA does not allow animals classed under the 1976 Dangerous Wild Animals Act to be kept as pets. Should you believe any such animals are being kept please contact NCHA in the first instance.


Dog Fouling

If this is happening on a regular basis and the owner is an NCHA tenant then report this to NCHA and also to the Dog Wardens at Environmental Health.  We can send out a letter to all tenants in the area reminding them to 'pick up' after their pet or if the behaviour continues arrange for a visit to talk to the owner.

If the pet owner is not an NCHA tenant we do not have any authority to contact them. You should contact your local council's Environmental Health Department.


Other animal issues that should be reported to NCHA

  • Excessive, or inappropriate numbers of animals being kept at an NCHA property.
  • Animals being kept in inappropriate conditions, for example in sheds or large dogs in flats.
  • Animal breeding. If you believe that animals are being bred for sale in an NCHA property, please contact NCHA.
  • Noise nuisance from animals in an NCHA property. The most common form of noise nuisance from animals is that of barking dogs but it could also be noise from poultry, caged birds, cats or any other animal kept domestically. If the property is not an NCHA property contact your local Environmental Health Department or if there is a welfare issue the RSPCA.